Terms and Condition

WHO WE ARE

The company Kat’s Creative Shop has its headquarter in Skara, Sweden. The company’s mailing address is Brunsbogatan 130C, 53238 Skara, Sweden. If you would like to get in touch with us, send an email to hello@katscreativeshop.com with your case and your contact details and we will get back to you shortly.

Quick summery:

Payment
You pay for our products with Paypal or Payson.

Shipping
We ship your products with PostNord from Sweden, we do ship internationally 🙂 

The processing time before shipping is different depending on the product, but we aim to keep it between 3-7 days. With large sales or the processing time can increase to 1-2 weeks.

The shipment time will be different depending on where in the world you reside. Our shipping cost is as follows:

  • The regular time for Sweden is: 1-3 days ( for sticker orders: 1,9€, other products: 3,9€)
  • Europe 3-7 days (flat rate: 4,9€)
  • Rest of the world 7-30 days. (flat rate: 4,9€)

If our product is illegal in your country we are not at liberty to send it to you. And your order will be canceled and your money will be refunded. 

Full terms and conditions

PRICES AND PAYMENT
Each item is listed with price including VAT. In the shopping cart you can see the total price including all fees, VAT, shipping and payment. Payment terms are stated in the shopping cart depending on the selected payment method.

When making purchases, information is shared with our payment provider. What is stored are first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is stored in order to carry out the purchase and to protect the parties against fraud. The payment providers (payment services) we use are: Paypal and Payson.

Payment with Payson: With Payson you pay easily and securely. Choose to complete the purchase directly with VISA, MasterCard and internet bank or pay afterwards on invoice or part payment. Read more here: www.payson.se

Ordering
When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address. If there is any error in the order confirmation, please contact us immediately by email to hello@katscreativeshop.com!

Information to our Swedish customers about paying with Payson invocing:

Om Paysonfaktura
Vi erbjuder betalsättet “PaysonFaktura” i samarbete med Payson AB.

Betalningsvillkor är 14 dagar och fakturan kommer att sändas separat med e-post till den e-postadress Du anger. För att betala mot PaysonFaktura måste Du ha fyllt 18 år och vara folkbokförd i Sverige samt godkännas i den kreditprövning som genomförs vid köpet. Företag som betalar mot PaysonFaktura måste vara registrerade i Sverige

Fakturan kommer att sändas separat med e-post till den e-postadress du anger vid köptillfället. Vid försenad betalning skickar vi en betalningspåminnelse varvid lagstadgad påminnelseavgift om för närvarande 60 kr tillkommer. Vi debiterar även dröjsmålsränta med 2 % per månad från fakturans förfallodag. Vid utebliven betalning lämnas ärendet till inkasso varvid lagstadgad inkassoavgift om för närvarande 180 kr tillkommer. Payson förbehåller sig rätten att i enskilt fall neka leverans och ompröva beställarens kreditvärdighet.”

Information om ångerrätt
Enligt Distans- och hemförsäljningslagen har Du som konsument (detta gäller ej företag) rätt att frånträda avtalet genom att meddela oss detta inom 14 dagar från mottagandet av varan. För att Du skall kunna nyttja din ångerrätt måste Du returnera varan i oskadat skick, i originalförpackning. Vid nyttjande av ångerrätten är det Du som står för returkostnaden.

Information om pantsättning
Vid betalning med PaysonFaktura kommer fakturan att pantsättas till Payson och därefter till SVEA Ekonomi AB, 556489-2924.

DELIVERIES
The delivery time is stated in the shopping cart under the respective shipping method. If a product has a different delivery time, it is stated at the respective product. Uncollected packages: If you have chosen postal advance as a shipping method, your goods will remain on the postoffice for four weeks (if you live in Sweden). Uncollected goods are returned to us. For all packages that are not redeemed, we reserve the right to charge you costs for return shipping, handling fees and handling fees, currently 15€.

The processing time before shipping is different depending on products but we aim to keep in between 3-7 days.

  • The shippment time will be different depending on where in the world you reside.
  • Regular time for Sweden is: 1-3 days ( for sticker orders: 1,9€, other products: 3,9€)
  • Europe 3-7 days (flat rate:  4,9€)
  • Rest of the world 7-30 days. (flat rate: 4,9€)

Contact if you have any conserns about the delivery process. NOTE! Orders placed on weekends will be sent no earlier than the Monday after.

In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is the first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification. The shipping companies we work with are: PostNord.

PRIVATE POLICY
When you place your order with us, you state your personal information. In connection with your registration and order, you consent to us storing and using your information in our business to fulfill the agreement with you. You are entitled under the Personal Data Act to receive the information that we have registered for you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted. If so, contact us via email. ”

COOKIES
This online store uses cookies under the Electronic Communications Act, July 25, 2003. A cookie is a small text file stored on your computer that contains information to help the web shop identify and track users. Cookies are available as session cookies and as cookies that are stored permanently on your computer. During your first visit to the web store, your browser will be assigned a session cookie that is unique and used to not confuse you as a user with other users. In order to use the web shop you should allow cookies in your browser. This type of cookie is used solely to give you as a visitor a better experience and support and does not store any personal information about you. Cookies can be deleted. In this web shop, cookies are used, for example, to keep track of your shopping cart, your settings and what pages you have visited to give you a better customer experience and support.

RETURNS
Returns are made at your own expense except if the item is defective or if we have packed incorrectly. Returns should be sent by letter or parcel, not by postage. In the event of a change we pay the new freight from us to you.

Once you have exercised your right of withdrawal,

in the case of an item: send or return it to us

in the case of a service: keep the material available to us, if it does not cause any inconvenience to you.

Refund Obligation:
If you have exercised your right of withdrawal, we will refund what you have paid for the goods as soon as or at the latest within 30 days from the day we received the goods or, if it is a service, the message that you have regretted. You have to pay the return costs yourself when you return the goods. We always pay the return cost of returning so-called replacement products.

See also the Consumer Agency and the Distance Contracts Act, as well as the EU’s joint dispute resolution site http://ec.europa.eu/odr.

NEWSLETTER
If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider.
This is to keep you updated with information and offers for marketing purposes.
We use MailChimp for sending out newsletters.

Changes to the General Terms and Conditions
We reserve the right to make changes to the Terms at any time. Changes to the Terms will be posted online on the Website. The changed terms are considered accepted in connection with orders or visits to the website.

Dispute and choice of law
In the event that a dispute cannot be resolved in agreement with the company’s customer service and the customer, you as a customer can turn to the General Advertising Complaints Board, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission’s dispute settlement platform, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.

Updated 2020, 6 February